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How and when a refund is issued for a booking.
We don't sell physical goods, so there's no separate returns process, refunds apply when a booking is cancelled within the eligible window for that property or activity. The full rules for what's refundable and when are set out in our Cancellation & Refund Policy.
Where a cancellation qualifies for a refund, the amount is calculated automatically based on the policy shown for that booking and displayed to you before you confirm the cancellation, no separate refund request is needed.
Refunds are issued to the original payment method used for the booking. Processing times depend on your bank or card issuer once a refund has been initiated on our side.
If a refund doesn't look right, contact us at frontdesk@bamblyb.holiday or via the Contact Us page before disputing a payment, we can usually resolve it faster directly.